Customer Help

Your order will be processed within 48 hours and shipped with a courier within 4 business days.

Creating an account is very simple: just click on My Account and register.
Please note: you can also place an order as a guest, without creating an account. From My Account you can update your details, including your shipping address.

From My Account you can update your details, including your shipping address

All information about your order can be found in the My Orders section.
Once shipped, you will also receive the tracking code by email directly from the courier.

No, Agrohammers does not store your payment details.
When you purchase on our website, payments are securely processed by certified partners such as Stripe, PayPal, Klarna, Apple Pay, and Google Pay.

🔒 This means that:

• Your card details are never stored on our servers.

• All transactions are protected with advanced encryption.

• You can pay quickly and safely, with no risks to your privacy.

In short: we only receive the payment confirmation, while your data always remains safe with your payment provider.

Yes, VAT is applied according to current regulations:

• Private customers (B2C)

  • In Italy: VAT is always applied (22%).

  • In the EU: VAT is charged according to the customer’s country of residence (OSS scheme).

  • Outside the EU: no VAT is applied, but local customs duties or import VAT may be due upon delivery.

• Business customers (B2B)

  • In Italy: VAT is applied normally (22%).

  • In the EU: if a valid VAT number (VIES) is provided, the purchase is exempt from VAT (reverse charge).

  • Outside the EU: no VAT is applied.

We ship across all of Europe, using secure and shock-resistant packaging

The numbers of the packages depend on the order. We ship across all of Europe, using secure and shock-resistant packaging